Refund Policy
Effective Date: 1-1-2025
At Genuo AI, we strive to provide exceptional AI content generation services to our users. Your satisfaction is our priority, and we have established the following refund policy to ensure a transparent and fair process.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our subscription plans. If, for any reason, you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund. To be eligible for a refund, please ensure that:
- The refund request is made within 30 days from the date of subscription.
- You have not exceeded 15% of your allocated usage credits during this period.
Note: Users who have used more than 15% of their allocated credits within the first 30 days may not be eligible for a full refund.
2. Free Trial
We offer new users a free trial period to experience our platform before committing to a subscription. During this trial, you have access to our services with certain limitations. If you choose to subscribe after the trial, the 30-day money-back guarantee will apply from the subscription date.
3. Premium Support
Our premium support team is available to assist you with any issues or concerns. If you encounter any problems with our services, we encourage you to contact our support team at help@genuo.ai before requesting a refund. We are committed to resolving any issues promptly to ensure your satisfaction.
4. Instant Access
Upon successful subscription, you will receive instant access to our platform and its features. If you experience any access issues, please get in touch with our support team immediately for assistance.
5. Lifetime Updates
Subscribers are entitled to lifetime updates of our platform at no additional cost. We continuously improve our services to provide the best AI content-generation tools.
6. Refund Process
To request a refund, please get in touch with us at help@genuo.ai with the following details:
- Your full name
- Email address associated with your account
- Date of subscription
- Reason for the refund request
Once we receive your request, we will review it and notify you of your refund approval or rejection. The refund will be processed if approved, and a credit will automatically be applied to your original payment method within 5-10 business days.
7. Changes to This Refund Policy
We reserve the right to update or modify this refund policy anytime. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about this refund policy, please get in touch with us at:
Email: help@genuo.ai
Please note that this refund policy is subject to the terms and conditions outlined in our Terms of Service.